Can I adjust my bid if I make a mistake?
What are my payment terms?
As per the bidders terms and conditions all invoices are required to be paid in full within 24 hours of the raised invoice.
What are my payment options?
Buyers at Smith Broughton Auctioneers have various payment options which include Cash, Bank Cheque, Personal or business Cheque, Electronic Funds Transfer, Eftpos and Credit Card.
Please note all credit card payments will occur a 1.1% fee, this includes Visa or MasterCard debit cards when selecting the credit facility. If you wish to pay for your invoice over the phone, your invoice must be less than $2500 total including the fee. Both personal and bank cheques need to clear through Smith Broughton’s bank account prior to goods being released. Clearance times may vary.
To enable accurate allocation of your EFT payment please ensure that you use your sale number and buyer’s code as a receiver’s reference, as this is your unique identifier.
How long do I have to collect my goods?
All purchased goods can be collected once paid in full. We ask for all goods to be collected within 48 hours of the sale. If buyers reach over due date for collection a storage fee will apply.
What are Smith Broughton’s buyer’s premium charges?
All purchases are subject to the applicable buyers’ premium and GST on top of the hammer price.
Buyer’s Premium: 8.8% Inc GST of the hammer price for purchases $5001 or more; or 15% Inc GST of the hammer price for purchases $5000 or less.
*Please note, certain sales may have a flat rate buyer’s premium it is the buyers’ responsibility to review all fees and charges as per the terms and conditions of each sale.
How do I register to bid at a timed online auction?
Registering to bid online is simple, a bidding registration can be completed by the online bidding registration form which is found at the top right corner of our website. All buyers are required to complete and fill out their details along with agreeing to the terms and conditions of Smith Broughton. Once approved, you will receive a confirmation email. Please check your junk mail of your email account.
Can I change the business name on my invoice once I have purchased items?
No, once we have entered your details into the system and you have received your invoice we are unable to change the business name for your purchases. This is due to our audit compliance requirements. We ask that you ensure the details you provide us with are correct at the time of registering. It is extremely important that you register in the correct name as if you purchase a licensed vehicle the name that you register with is the name that will appear on the transfer papers. If you require assistance, please contact us.
Can I register as both my business and as an individual?
Yes, providing you have both a business email and a personal email. An email address can only be used once when registering.
Why can I not log into my internet bidding?
You may not be able to log into your internet bidding account if you have not activated your account. On first registration, you will be emailed an activation email. Be sure to check your inbox for this. Once received, follow the prompts within the email and your account will be activated. During office hours our staff approve all new bidders daily. Another reason may be that your account has temporarily been suspended due to not complying with the terms and conditions.
I cannot log into my internet bidding account because I have forgotten my password, can I reset this?
Yes, all passwords can be reset. All buyers can do these themselves by simply selecting the “forgot password” section when going to log into their internet bidding account.
I purchased a licensed vehicle, what happens next?
Once your payment has cleared, transfer papers will be issued in the name on your invoice. You are required to supply either a copy of your driver’s license (if the invoice is issued in a personal name) or a current ACN (Australian Company Number). Email this information using our contact form.
Why does my invoice not have GST on it?
Your invoice does not have GST on it as the seller is not registered for GST, therefore you are not required to pay GST as the seller is selling the asset privately or unregistered for GST.
Do I have to pay GST if exporting goods?
Yes, all invoices are required to be paid in full, regardless if you are exporting the goods. If you provide our office with a bill of lading within 60 days we will refund your GST.